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Liability Claims Specialist

2 months ago

Durham, North Carolina, United States City of Durham, NC Full time
Salary: $65,101,920.00 Annually

Location: Durham, NC

Job Type: Full time with benefits

Remote Employment: Flexible/Hybrid

Department: Finance

Position Overview

Join the City of Durham and Make an Impact
Advance your career while contributing positively to the community.

Hiring Range: $65,800
Hours/Schedule: M-F 8:00 - 5:00

Become part of a highly regarded organization that emphasizes effective management and accountability of public funds. The City of Durham is dedicated to supporting the City Council, City Manager, and various departments in managing financial resources and leading risk management initiatives. If you are committed to prudent fiscal practices, consider joining our team.

This role is situated within the Risk Management Division of the Finance Department. The objective of the Risk Management team is to ensure a secure environment for both employees and the public. Our mission is to mitigate financial losses and reduce the incidence and severity of injuries among employees and residents. Candidates will be responsible for evaluating and processing property and casualty claims, managing self-insured fiscal responsibilities, and implementing strategies for loss prevention and control. Key responsibilities include contributing to risk management goals, enhancing claim filing processes, collecting data, performing analytics, and making liability determinations. Incumbents are expected to deliver professional, mid-level expertise in auto and general liability claims, encompassing property damage, bodily injury, subrogation, and the interpretation and application of insurance policies and standards. Previous experience in municipal insurance program management is advantageous but not mandatory.

Key Responsibilities
  • Investigate, analyze, and determine liability for incidents involving property damage and bodily injury.
  • Supervise the City's third-party administrator and assigned liability claims adjusters.
  • Establish and implement claim reporting and processing protocols.
  • Maintain documentation of claim activities, set accurate reserves, and manage claim payments using designated risk information management software.
  • Identify subrogation opportunities and initiate necessary actions, including preparing demand packages and ensuring follow-up until claim closure.
  • Collaborate with the Risk Manager and the City Attorney's Office to manage claim litigation and participate in settlement discussions.
  • Provide analytical reports to the Risk Manager regarding claim trends, expenses, and subrogation collections.
  • Engage in accident review boards.
  • Deliver training to City staff on effective claim reporting procedures and general risk management practices.
  • Assist the Risk Manager and team members with special projects and other tasks as required.
Minimum Qualifications & Experience
  • Bachelor's degree in business, public administration, or a related field.
  • Two years of professional experience in a relevant area.
Preferred Skills

  • NC Adjuster License or willingness to obtain within one year of employment.
  • Experience with governmental immunity applications.
  • Familiarity with litigation management.
  • Advanced proficiency in MS Office applications, especially Excel.
  • Experience in providing in-person training.
  • AIC or other insurance designations.
Benefits for Full-Time Employees
  • 11-12 paid holidays annually.
  • 12 standard vacation days per year.
  • 12 standard sick leave days per year, which accumulate indefinitely; sick leave may be used towards early retirement.
  • 2 weeks of paid military leave annually.
  • Comprehensive medical, dental, vision, and supplemental life insurance options.
  • State and City retirement plans.
  • Short and long-term disability coverage.
  • Paid temporary disability leave for specified conditions.
  • City contribution of 10.15% into the N.C. State Retirement System.
  • Paid funeral leave.
  • Employee Assistance Program for personal and family counseling.
  • Paid life insurance equivalent to annual salary.
  • 48 hours allocated for volunteer work each year.
  • 4 hours of parental leave each year.
  • Workman's Compensation Insurance.
  • 457 Deferred Compensation Plans.
Benefits for Part-Time Employees (1,000 hours or more per year)
  • 401(k) retirement plan (5.0% of salary).
  • State retirement plan.
Benefits for Part-Time Employees (Average 30 hours per week over 12 months)
  • 401(k) retirement plan (5.0% of salary).
  • State retirement plan effective from the first day of the month following the date of hire.
  • Health insurance effective from the first day of the month following the date of hire.
  • Dental and life insurance after one year of service.
  • Pro-rated vacation, sick leave, floating holiday, and part-time holiday pay after one year of service.