Optometric Tech Supervisor

2 weeks ago


Madison, Wisconsin, United States EssilorLuxottica Full time
Job Summary

We are seeking an experienced Optometric Tech Supervisor to join our team at LensCrafters in Madison. As a key member of our eye care team, you will be responsible for delivering exceptional patient care and ensuring the highest quality optometric services.

Key Responsibilities
  • Partner with the Managing Doctor to ensure all patients receive the highest quality optometric care.
  • Deliver the store's key performance indicators by integrating the Patient/Customer Journey and ensuring flawless execution of the patient experience.
  • Lead through the OD labor model, assign someone to Pre-test patients to deliver the best patient flow for a positive patient experience.
  • Ensure associate behaviors are in place to consistently exceed OD NPS, patient retention, exam and contact lens growth.
  • Attract new patients to the practice and lead through the OD labor model.
Requirements
  • High School graduate or equivalent.
  • Minimum of 3 years' experience in patient service, leadership, and problem-solving.
  • Strong communication and interpersonal skills.
  • Ability to manage time effectively and prioritize tasks.
  • Attention to detail and organizational skills.
Preferred Qualifications
  • Previous experience in customer service, retail, and/or optical.
  • Two years of optical or supervisory experience.
  • Demonstrate good ophthalmic lens product knowledge.
What We Offer

We offer a competitive salary, bonus, and commission plan, as well as a comprehensive benefits package, including health care, retirement savings, paid time off/vacation, and employee discounts.

We are an Equal Opportunity Employer and welcome applications from diverse candidates. Native Americans in the US receive preference in accordance with Tribal Law.



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