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Insurance Customer Service Representative
4 weeks ago
We are seeking a highly skilled Property Casualty Customer Service Representative to join our team at Brown & Brown Insurance. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving their issues in a timely and professional manner.
Key Responsibilities- Respond to customer inquiries and resolve issues related to policy questions, coverage changes, new policies, certificates of insurance, auto ID cards, billing, and payments.
- Proactively seek referrals from current customers to solicit new business and capitalize on cross-sell opportunities.
- Provide an exceptional customer experience by being responsive, empathetic, and knowledgeable.
- Document renewal, sales, and insurance operations compliance documents into our agency management systems.
- Attend internal and client meetings as needed.
- Follow agency guidelines, policies, and procedures.
- Promote teamwork, support, knowledge sharing, and a positive attitude in the department and office.
- Promote a commitment to achieve or exceed internal and external performance standards.
- Participate in training opportunities to remain current on industry information, new product development, legislation, coverages, and technology.
- Property & Casualty Producer Insurance License in good standing.
- 2+ years of customer service experience in the insurance industry.
- Comprehensive knowledge of commercial property, general liability, auto liability, workers compensation, and umbrella liability coverages.
- Proficient knowledge in Microsoft Windows environment, including Word, Excel, PowerPoint, and Publisher.
- Experience handling commercial account renewals, service needs, and customer escalations.
- Experience handling policy endorsement requests, certificates of insurance, and Auto IDs.
- Experience handling payments or billing questions.
- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance.
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement.
- Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services.
- Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts, and more.
