Customer Service Representative
6 days ago
Job Title: Customer Service RepresentativeLocation: Greensboro, NC
Job Type: Full-time
We are seeking a highly motivated and personable Customer Service Representative to join our team. In this role, you will be the first point of contact for customers, ensuring that they have a positive experience and receive exceptional service. You will assist with inquiries, resolve issues, and provide product and service information to ensure customer satisfaction.
Key Responsibilities
- Respond to customer inquiries via phone, email, live chat, or in-person, providing accurate and timely information.
- Handle and resolve customer complaints professionally, escalating complex issues to the appropriate department when necessary.
- Process orders, returns, and exchanges in a timely manner.
- Maintain detailed and accurate records of customer interactions and transactions.
- Follow company guidelines and policies to provide high-quality customer service.
- Collaborate with other departments to ensure customer issues are resolved effectively.
- Proactively reach out to customers for follow-up and feedback to improve service delivery.
Skills, Knowledge and Expertise
- High school diploma or equivalent; additional education or relevant certifications are a plus.
- Excellent communication skills, both verbal and written.
- Strong problem-solving skills with attention to detail.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Familiarity with customer service software (CRM tools) is advantageous.
Benefits
- Competitive salary
- Health, dental, and vision insurance
- Paid time off and holidays
- Opportunities for professional development and growth
Founded with a vision to redefine the architectural landscape, Fresh Form Draft brings together a team of diverse talents, each contributing their unique expertise to every project we undertake. Our collaborative approach ensures that every client’s aspirations are not only met but exceeded. From conceptualization to realization, we work hand in hand with our clients to bring their dreams to life, weaving their stories and desires into the very fabric of our designs.
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