Tax Office Manager

4 weeks ago


Edison, New Jersey, United States H&R Block Full time
Job Title: Multi-Unit Team Leader

About the Role:

At H&R Block, we're looking for a skilled leader to manage our tax offices. As a Multi-Unit Team Leader, you'll oversee three offices, providing leadership and development to our customer-centric teams. Your goal will be to accelerate our seasonal tax business and achieve growth objectives.

Key Responsibilities:

* Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders
* Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets
* Assist DGM in recruiting and interviewing candidates for tax office associate positions
* Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns
* Lead daily team meetings and communicate essential information to tax office associates
* Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management for associates in all offices
* Travel between offices as required

Requirements:

* People management experience, with the demonstrated ability to grow and develop associates
* Demonstrated aptitude for growth plan execution and ability to lead towards growth culture
* Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision
* Strong interpersonal and communication skills, and a customer-centric mindset that seeks to understand and exceed client needs
* Computer proficient with the ability to use MS Office
* Bachelor's degree in a related field, or high school diploma with the equivalent combination of experience

About Us:

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong.

Why Work for Us:

We offer a range of benefits, including employee assistance programs, wellbeing programs, and discounts on everyday items and services. We're committed to building a connected culture where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.
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