Account Resolution Expert

5 days ago


Atlanta, Georgia, United States Americold Full time
Job Description

Americold is seeking a highly motivated Sr. Customer Service Rep to join our team.

About the Position

The successful candidate will be responsible for responding to customer inquiries, providing administrative support, and resolving OS&D orders.

Key Responsibilities:
  • Respond to customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc.
  • Provide administrative support including processing customer orders, maintaining files, and answering phones.
  • Collaborate with internal teams to resolve complex customer issues.
Requirements:
  • Bachelor's degree in Business Administration or related field.
  • Minimum 1 year of experience in customer service or related field.
  • Excellent communication and problem-solving skills.
Compensation:
  • Salary range: $58,000 - $68,000 per annum.


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