Bakery Team Member

1 month ago


Arlington Heights, Illinois, United States Kroger Full time
Bakery Clerk Job Description

At Kroger, we're committed to providing an exceptional customer experience. As a Bakery Clerk, you'll play a key role in creating a welcoming environment for our customers.

Key Responsibilities:
  • Create an outstanding customer experience through exceptional service and a clean, safe environment.
  • Assist the department manager in reaching sales and profit goals, and monitor quality assurance standards.
  • Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
  • Maintain a clean and sanitized work area, and adhere to all local, state, and federal health and civil code regulations.
  • Plan and organize a development plan, including setting goals, prioritizing tasks, and developing appropriate time lines.
  • Gain and maintain knowledge of products sold within the department, and be able to respond to questions and make suggestions about products.
  • Prepare special orders per customer requests, and use all equipment in the bakery according to company guidelines.
  • Measure, prepare, and mix ingredients according to recipe, using a variety of kitchen utensils and equipment.
  • Adequately prepare, package, label, and inventory ingredients in merchandise.
  • Check product quality to ensure freshness, and review "sell by" dates and take appropriate action.
  • Properly use kitchen equipment, proof-box, stove, computerized scale, and label, stock, and inventory department merchandise.
  • Report product ordering/shipping discrepancies to the department manager, and understand the store's layout and be able to locate products when requested by customer.
  • Stay current with present, future, seasonal, and special ads, and maintain an awareness of inventory/stocking conditions and note any discrepancies in inventory.
  • Adhere to all food safety regulations and guidelines, and reinforce safety programs by complying with safety procedures and identifying unsafe conditions and notifying store management.
  • Practice preventive maintenance by properly inspecting equipment and notifying appropriate department or store manager of any items in need of repair.
  • Notify management of customer or employee accidents, and report all safety risks, or issues, and illegal activity, including robbery, theft, or fraud.
  • Ensure that all current merchandising, customer service, labor control, expense, and supply controls, loss prevention, maintenance, safety, food safety, associate, and customer engagement rules are being followed.
  • Must be able to perform the essential functions of this position with or without reasonable accommodation.
  • High school diploma or equivalent, bakery experience, retail experience, second language: speaking, reading, and/or writing, ability to handle stressful situations, effective communication skills, knowledge of basic math, and current food handlers permit once employed.
  • Must be able to meet the minimum physical demands of the position, and must be 18 or older.

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