Bakery Team Member
1 month ago
At Kroger, we're committed to providing an exceptional customer experience. As a Bakery Clerk, you'll play a key role in creating a welcoming environment for our customers.
Key Responsibilities:- Create an outstanding customer experience through exceptional service and a clean, safe environment.
- Assist the department manager in reaching sales and profit goals, and monitor quality assurance standards.
- Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
- Maintain a clean and sanitized work area, and adhere to all local, state, and federal health and civil code regulations.
- Plan and organize a development plan, including setting goals, prioritizing tasks, and developing appropriate time lines.
- Gain and maintain knowledge of products sold within the department, and be able to respond to questions and make suggestions about products.
- Prepare special orders per customer requests, and use all equipment in the bakery according to company guidelines.
- Measure, prepare, and mix ingredients according to recipe, using a variety of kitchen utensils and equipment.
- Adequately prepare, package, label, and inventory ingredients in merchandise.
- Check product quality to ensure freshness, and review "sell by" dates and take appropriate action.
- Properly use kitchen equipment, proof-box, stove, computerized scale, and label, stock, and inventory department merchandise.
- Report product ordering/shipping discrepancies to the department manager, and understand the store's layout and be able to locate products when requested by customer.
- Stay current with present, future, seasonal, and special ads, and maintain an awareness of inventory/stocking conditions and note any discrepancies in inventory.
- Adhere to all food safety regulations and guidelines, and reinforce safety programs by complying with safety procedures and identifying unsafe conditions and notifying store management.
- Practice preventive maintenance by properly inspecting equipment and notifying appropriate department or store manager of any items in need of repair.
- Notify management of customer or employee accidents, and report all safety risks, or issues, and illegal activity, including robbery, theft, or fraud.
- Ensure that all current merchandising, customer service, labor control, expense, and supply controls, loss prevention, maintenance, safety, food safety, associate, and customer engagement rules are being followed.
- Must be able to perform the essential functions of this position with or without reasonable accommodation.
- High school diploma or equivalent, bakery experience, retail experience, second language: speaking, reading, and/or writing, ability to handle stressful situations, effective communication skills, knowledge of basic math, and current food handlers permit once employed.
- Must be able to meet the minimum physical demands of the position, and must be 18 or older.
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