Customer Service Specialist
3 days ago
We are seeking a Customer Service Specialist to join our team at Bedrosians. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to retail clients and industry professionals. This role requires excellent communication skills, a strong understanding of design and color, and the ability to work in a fast-paced environment.
About the CompanyBedrosians is one of the largest independent porcelain tile and stone importers and distributors in the United States. With nearly 40 branches located throughout the country, we offer a wide range of products and services to contractors, builders, and architects.
Responsibilities- Provide exceptional customer service to retail clients and industry professionals
- Develop and maintain relationships with customers
- Promote the Bedrosians product line
- Gain knowledge of all current and new product lines
- Enter orders, follow-up on back-orders, invoice orders, and follow proper pick-up procedures
- Maintain a neat and organized workspace
- Assist with conducting inventory counts
- Maintain retail and sample department organization and presentation
- Prepare and deliver bank deposits if required
- Review order report daily
- Meet monthly sales quotas
- Multitask and prioritize work through effective time management
- Work cooperatively in a team environment
- Participate in weekly branch meetings
- Write thank-you notes to clients
- Upsell clients when possible
- Focus on increasing sales to meet branch sales plan
Salary: $45,000 - $60,000 per year, depending on experience.
Benefits: Competitive salary, comprehensive benefits package, and opportunities for growth and development.
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