Parts Management Professional
1 day ago
We are seeking a highly skilled Parts Manager to lead our Accessories Department at OneWater Marine. The ideal candidate will have a strong passion for delivering exceptional customer experiences and achieving sales goals.
Key Responsibilities:
- Maintain a well-organized and visually appealing parts department, ensuring a professional appearance and driving sales growth.
- Develop and execute effective processes for parts, accessories, warranty, and returns, training team members to ensure seamless execution.
- Establish and maintain accurate inventory control, minimizing shrinkage and obsolescence while maximizing margins and fulfillment rates.
- Built relationships with customers and manufacturers to enhance loyalty, reduce order times, and strengthen dealer reputation.
- Resolve customer complaints promptly, continuously seeking ways to improve customer satisfaction.
- Ensure the parts team effectively communicates with customers and the service team, keeping them informed of order status.
- Support General Manager in executing successful boat shows, store events, and off-site sales, including accessory sales as needed.
Requirements & Expectations:
- Foster a positive, ethical work environment that attracts, motivates, and retains high-performing team members.
- Promote continuous learning, maintaining a high level of parts knowledge to drive business success.
- Analyze operations to increase efficiency and profitability, identifying opportunities for improvement.
- Promote teamwork, supporting other departments and locations to ensure seamless customer experiences throughout the sales, financing, delivery, and servicing process.
- Deliver exceptional customer satisfaction, both internal and external.
- Demonstrate strong computer skills and analytical thinking to drive business results.
- Achieve or exceed revenue and profit goals.
- Demonstrate attention to detail, inventory accuracy, and organization skills.
- Lift up to 10 pounds occasionally.
One Water Marine is an equal employment opportunity provider and complies with all applicable laws governing nondiscrimination in employment.
Drug screening and background checks are required for all new hires.
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