Technical Support Engineer

2 weeks ago


Elkridge, Maryland, United States Orion Consortium Full time
Position Overview

We are seeking a Technical Support Engineer to join our team at Orion Consortium. This role requires a strong foundation in service operations, ideally with a background as a recent graduate or with 1-2 years of relevant experience.

Key Responsibilities
  • Security Clearance: Must possess an active TS/SCI security clearance with a fully adjudicated full-scope polygraph.
  • Fault Diagnosis: Demonstrated ability to identify and troubleshoot issues in complex services or distributed systems.
  • Network Knowledge: Familiarity with enterprise networking equipment such as routers, switches, and load balancers.
  • Routing Protocols: Understanding of enterprise routing protocols and IP subnetting.
  • Diagnostic Tools: Proficient in using diagnostic tools including Netmon, WinDBG, and Wireshark, along with scripting skills in PowerShell, SQL, and Python.
  • Collaboration: Capable of working with feature teams to identify and implement recovery strategies.
  • Communication: Strong written and verbal communication skills in English, with the ability to engage effectively with external customers and partners.
Qualifications

The ideal candidate will have a solid understanding of diagnosing and resolving faults in intricate services or distributed systems. This position necessitates a TS/SCI security clearance.

Join us at Orion Consortium and contribute to our mission of delivering exceptional service and support.



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