Patient Services Coordinator
3 weeks ago
We are seeking a skilled Patient Services Coordinator to support our team at RMA Network. This role is responsible for maintaining patient satisfaction by answering phone calls, scheduling appointments, and responding to non-clinical requests.
The ideal candidate will have excellent communication skills, a professional demeanor, and the ability to work independently. They will be responsible for welcoming patients, scheduling appointments, and maintaining patient accounts.
Key responsibilities include:
- Welcome and greet patients and visitors
- Answer patient phone calls
- Maintain a professional composed demeanor
- Comfort patients by anticipating their anxieties; answering their questions
- Schedule patient appointments
- Follow physician appointment templates
- Assess schedule conflicts and problems with recommendations for solutions
- Maintain patient accounts by obtaining, recording, and updating patient demographic, financial and insurance information
- Collect co-pays and patient payments
- Work with the nurses to coordinate total patient care
- Collaborate with the Finance Department to ensure all reimbursement/insurance information has been received
Requirements include:
- High School Diploma (GED) required. Associate degree preferred
- Minimum 1 year as a medical office receptionist
- Minimum 3 years customer services experience
- Excellent computer skills
- High level of listening skills
- Ability to communicate accurately and concisely
- Excellent interpersonal skills
- Aptitude to work independently and demonstrate good judgment
- Ability to work in a high standard, stressful environment
- Must be available to work weekends and overtime as needed
- Must be available to rotate to RMANJ satellite offices as needed
This is a full-time position with a standard schedule of Monday - Friday, 8:30am-4:30pm with 1 weekend a month from 5:30am-1:30pm and rotating holidays.
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