Patient Services Coordinator

3 weeks ago


Basking Ridge, New Jersey, United States RMA Network Full time

We are seeking a skilled Patient Services Coordinator to support our team at RMA Network. This role is responsible for maintaining patient satisfaction by answering phone calls, scheduling appointments, and responding to non-clinical requests.

The ideal candidate will have excellent communication skills, a professional demeanor, and the ability to work independently. They will be responsible for welcoming patients, scheduling appointments, and maintaining patient accounts.

Key responsibilities include:

  • Welcome and greet patients and visitors
  • Answer patient phone calls
  • Maintain a professional composed demeanor
  • Comfort patients by anticipating their anxieties; answering their questions
  • Schedule patient appointments
  • Follow physician appointment templates
  • Assess schedule conflicts and problems with recommendations for solutions
  • Maintain patient accounts by obtaining, recording, and updating patient demographic, financial and insurance information
  • Collect co-pays and patient payments
  • Work with the nurses to coordinate total patient care
  • Collaborate with the Finance Department to ensure all reimbursement/insurance information has been received

Requirements include:

  • High School Diploma (GED) required. Associate degree preferred
  • Minimum 1 year as a medical office receptionist
  • Minimum 3 years customer services experience
  • Excellent computer skills
  • High level of listening skills
  • Ability to communicate accurately and concisely
  • Excellent interpersonal skills
  • Aptitude to work independently and demonstrate good judgment
  • Ability to work in a high standard, stressful environment
  • Must be available to work weekends and overtime as needed
  • Must be available to rotate to RMANJ satellite offices as needed

This is a full-time position with a standard schedule of Monday - Friday, 8:30am-4:30pm with 1 weekend a month from 5:30am-1:30pm and rotating holidays.



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