Night Audit Associate
3 weeks ago
The Night Audit Associate is responsible for ensuring the accuracy and completeness of guest accounts, as well as maintaining the security and safety of the hotel. This role requires strong communication and problem-solving skills, as well as the ability to work independently and as part of a team.
Key Responsibilities
- Verify and post room charges for the day, ensuring all guest accounts are current and in balance.
- Assist guests with their needs, providing exceptional customer service and ensuring their satisfaction.
- Process telephone and walk-in reservations, maintaining accurate records and ensuring guest satisfaction.
- Operate the telephone system according to hotel standards, handling guest inquiries and resolving issues promptly.
- Understand and apply hotel safety and security procedures, maintaining a secure and safe environment for associates and guests.
- Prepare and submit daily, monthly, and yearly reports as required by the property.
- Use sales techniques to effectively sell the property, maximizing occupancy and average rate.
Requirements
- College degree preferred; High School Diploma and/or 2-3 years' experience or equivalent combination of education and experience required.
- Must speak, read, and understand English.
- Able to work independently and as part of a team.
- Strong communication and problem-solving skills.
About Us
Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.
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