Banking Customer Service Agent

1 day ago


Little Rock, Arkansas, United States Bank OZK Full time
Job Summary:

Bank OZK is seeking a dedicated Banking Customer Service Agent to join our team. As a Banking Customer Service Agent, you will be responsible for providing exceptional customer service and support to our valued customers, responding to customer inquiries, and resolving customer complaints in a timely and professional manner.

About the Role:
In this role, you will interact with customers and team members in a professional and courteous manner, always striving to exceed customer expectations. You will also collaborate with internal teams to resolve customer issues and provide solutions to complex problems.

Key Responsibilities:
• Respond to customer inquiries via phone, email, or chat
• Provide product and service information to customers
• Resolve customer complaints in a timely and professional manner
• Process customer requests, such as account openings and transfers
• Collaborate with internal teams to resolve customer issues

Requirements:
• High school diploma or equivalent required; associate's or bachelor's degree preferred
• 1-2 years of customer service experience in a call center environment
• Excellent communication and problem-solving skills
• Ability to work in a team-oriented environment
• Strong attention to detail and organizational skills

Benefits:
• Competitive salary: $48,000 - $65,000 per year (estimated)
• Comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and holidays
• Opportunities for career advancement within the company

Why Join Us?
Bank OZK is committed to creating a positive and inclusive work environment that supports the growth and development of our employees. We offer a competitive salary and comprehensive benefits package, as well as opportunities for career advancement within the company.

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