Help Desk Technician

4 weeks ago


Lancaster, United States Sealing Devices Full time

Job Summary:

As a Help Desk Technician at Sealing Devices, you will play a vital role in the installation, support, and maintenance of desktops, laptops, and peripheral devices. You will work under the guidance of the Network Administrator, providing exceptional help desk support to both onsite and remote users.

Key Responsibilities:

  • Install and deploy desktops, laptops, and peripheral devices.
  • Administer user accounts to ensure smooth access and functionality.
  • Be the primary contact for all help desk requests.
  • Manage company cell phones.
  • Maintain inventory of end devices and Windows applications.
  • Monitor and address desktop security issues.

Requirements:

  • A high school diploma or equivalent, along with an Associate Degree in Information Technology or a related field.
  • At least 1 year of relevant job experience.
  • Proficiency in basic PC setup and troubleshooting.
  • A basic understanding of server/client architecture in a Microsoft-based environment.
  • Familiarity with the repair and support of PC peripheral devices.
  • A grasp of fundamental networking concepts, including IP Addressing, DHCP, and DNS.

Why Work with Us:

We value your expertise and offer a competitive salary range based on your experience. Our company is an equal opportunity employer and provides a collaborative environment that values innovation and teamwork.


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