Heating and Cooling Support Specialist

1 day ago


Woodstock, Illinois, United States Clarion Home Services Grp. Full time
Role Overview

As a Heating and Cooling Support Specialist, you will play a crucial role in delivering exceptional customer experiences through effective communication and problem-solving skills. Your primary responsibility will be to manage incoming calls and dispatch service calls efficiently.

We value a team player who is passionate about providing top-notch customer service and is proficient in using technology to streamline processes. If you are motivated and enjoy working in a fast-paced environment, we encourage you to apply for this exciting opportunity.

About Our Team

We are a dynamic team dedicated to serving our customers with excellence. Our team members are committed to continuous learning and growth, and we foster an environment that encourages open communication and collaboration. If you share our values and are looking for a challenging and rewarding role, we would love to hear from you.

Responsibilities
  • Manage incoming calls and respond to customer inquiries in a professional and courteous manner.
  • Dispatch service calls efficiently to meet daily revenue goals.
  • Develop and maintain strong relationships with customers through effective communication.
  • Utilize technology to streamline processes and improve customer satisfaction.
Requirements
  • Excellent communication and problem-solving skills.
  • Proficient in using technology, including Microsoft Outlook, Work, and Excel.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Experience in an HVAC setting is highly preferred.

The estimated salary for this position is $16-$19 per hour based on experience.



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