Customer Service Representative
2 weeks ago
About the Role:
We are seeking a skilled Service Advisor to join our team at Love's Travel Stops and Country Stores. As a Service Advisor, you will be the primary contact between customers and our sales department, driving sales success in our Truck Care facilities through salesmanship, leadership, and customer service.
Key Responsibilities:
- Maintain a Safe and Clean Facility: Ensure our facilities are clean, organized, and meet safety standards.
- Customer Service and Sales: Greet customers, address vehicle service needs, and document issues. Provide detailed repair cost estimates, sales promotions, obtain necessary approvals and payments.
- Communication and Customer Satisfaction: Keep customers updated on vehicle status and provide comprehensive explanations of completed work. Handle customer complaints and resolve concerns.
- Teamwork and Collaboration: Work effectively with our team to ensure seamless customer service and sales experiences.
Requirements:
- Experience: 6 months in customer service or sales preferred.
- Requirements: Valid driver's license with clean safety record, pass drug screening and medical exam as per regulations.
Skills and Demands:
- Excellent Communication and Interpersonal Skills: Focus on customer satisfaction and build positive relationships with customers and team members.
- Exceptional Customer Service and Sales Skills: Provide expert salesmanship and ensure satisfaction by managing operations and employee-vehicle deployment.
- Strong Organizational and Multitasking Abilities: Attention to detail and ability to prioritize tasks effectively.
- Effective Teamwork Skills: Collaborate with our team to achieve sales and customer service goals.
About Love's Travel Stops and Country Stores:
We are a family-owned and operated business with a commitment to innovation and customer satisfaction. Our core business is travel stops and convenience stores with over 630 locations in 42 states. We offer a range of products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel, and wholesale fuel customers.
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