Night Manager

2 weeks ago


San Francisco, California, United States Mission Economic Development Agency. Full time
Job Title: Night Manager

At Mission Economic Development Agency, we are seeking a highly motivated and detail-oriented Night Manager to join our team. As a key member of our property management team, you will play a vital role in upholding our commitment to safeguarding housing in the dynamic urban landscape of San Francisco.

Job Summary

The Night Manager will be responsible for maintaining the overall well-being and security of the property, providing prompt assistance to tenants facing lock-outs, and fostering courteous and professional relationships with residents. This role requires excellent customer service and communication skills, as well as the ability to exercise good judgment in emergencies.

Key Responsibilities
  • Live on-site at the property and be available on-call via cell phone
  • Respond promptly to after-hour emergency calls and redirect calls to maintenance supervisor or emergency personnel as needed
  • Direct emergency personnel and vendors during emergency visits and stay on-site and attentive during emergency visits
  • Know utility locations in case of emergency or service shut-offs and assist with light maintenance as needed
  • Support building cleanliness throughout the property and perform lock-outs
  • Ensure building security and privacy and enforce all house rules and policies
  • Conduct relationships with residents in a respectful and professional manner and direct resident requests to the proper departments
  • Record incidents, unusual occurrences, and emergencies that happen on property
Requirements
  • High School Diploma or GED equivalent
  • Graduate of a technical or trade school
  • 2+ years of related experience (maintenance, cleaning, etc.)
  • Demonstrated understanding of light maintenance
  • Be self-motivated and organized, detail-oriented, and possess a good sense of ownership
  • Excellent customer service and communication skills
  • Computer skills - Google Workspace, Yardi knowledge a plus
  • Can lift up to 50+ pounds and climb a ladder
  • Working knowledge of fair housing, tenant and landlord rights
  • Knowledge of San Francisco Housing Authority and Section 8 rules and regulations
  • Experience working in low-income and affordable housing
  • Understand the property emergency procedure protocol
  • Bilingual Spanish and English fluency is required
What We Offer

We offer a competitive salary and a partial to full rent credit as compensation, commensurate with the hours worked, including overtime, paid based on minimum wage. We are an equal opportunity employer and welcome applications from diverse candidates.


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