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Clinical Application Analyst II
1 month ago
The University Hospitals Clinical Application Analyst II is responsible for providing major enterprise application configuration support to enhance operational efficiencies and patient safety. This role requires a detail-oriented and organized individual with strong analytical and problem-solving skills, as well as excellent client service, communication, and presentation skills.
Key Responsibilities
- Performs needs assessment, software design, implementation, support, and reporting.
- Independently facilitates design of clinical workflow in conjunction with clinicians, focusing on improved efficiencies and solving complex workflow issues.
- Coordinates and participates in unit and integrated testing activities of software to ensure design objectives are met.
- Participates in change management activities to support successful system deployments and enhancements.
- Leads components of development of end-user training materials and participates in training efforts.
- Assists other team members in ensuring good documentation standards.
- Leads escalation of issues with appropriate internal resources.
- Identifies and analyzes moderately complex issues with vendor assistance and brings problem tickets to resolution.
- Develops policies and procedures in collaboration with clinicians, other system analyst team members, and IT Clinical team manager.
- Independently manages components of application upgrades and troubleshooting efforts.
- Supports and troubleshoots Hospital Information Systems interfaces for inbound/outbound and billing orders.
- Creates reports, dashboards, and other analytical tools to support customer base.
- Creates and maintains appropriate system documentation.
- Works with other clinical and application analysts to ensure system integrations.
- Utilizes and maintains appropriate change control procedures and standards.
- Provides direction to junior team members.
- Performs call rotation duties as required.
- Performs other duties as assigned.
- Complies with all policies and standards.
- For specific duties and responsibilities, refer to documentation provided by the department during orientation.
- Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients.
- High School Equivalent / GED (Required)
- Bachelor's Degree In related field (Preferred)
- 3+ years of IT experience supporting applications (Required)
- 2+ years of experience in a clinical environment is highly desired (Preferred)
- Epic Ambulatory certification/accreditation (Preferred)
- Must have experience working with clinical applications such as:
- Laboratory systems (CoPath, Soft Lab, HCLL Blood Bank)
- Radiology systems
- PACs
- OTTR
- Pharmacy systems (Management, dispensing)
- Eclipsys Sunrise Clinical Manager
- Perioperative systems (Picis)
- Cardiology systems (HeartLab)
- Home Health systems
- Emergency Department systems
- Ambulatory EMR systems
- Document Management systems (Required)
- Detail-oriented and organized, with good analytical and problem-solving ability (Required proficiency)
- Notable client service, communication, presentation, and relationship building skills (Required proficiency)
- Ability to function independently and as a team player in a fast-paced environment (Required proficiency)
- Must have strong written and verbal communication skills (Required proficiency)
- Demonstrated ability to use PCs, Microsoft Office suite, and general office equipment (i.e. printers, copy machine, FAX machine, etc.) (Required proficiency)
- Knowledge of MS Visio and Project (Required proficiency)
- Knowledge of SQL databases (Required proficiency)
- Knowledge of LAN, DNS, and networking (Required proficiency)
- Ability to work with servers and apply software upgrades (Required proficiency)
- Knowledge of disaster recovery and backup procedures (Required proficiency)
- Standing Occasionally
- Walking Occasionally
- Sitting Constantly
- Lifting Rarely 20 lbs
- Carrying Rarely 20 lbs
- Pushing Rarely 20 lbs
- Pulling Rarely 20 lbs
- Climbing Rarely 20 lbs
- Balancing Rarely
- Stooping Rarely
- Kneeling Rarely
- Crouching Rarely
- Crawling Rarely
- Reaching Rarely
- Handling Occasionally
- Grasping Occasionally
- Feeling Rarely
- Talking Constantly
- Hearing Constantly
- Repetitive Motions Frequently
- Eye/Hand/Foot Coordination Frequently
- 10%