Clinical Application Analyst II

2 weeks ago

Beachwood, Ohio, United States University Hospitals Full time
Job Summary

The University Hospitals Clinical Application Analyst II is responsible for providing major enterprise application configuration support to enhance operational efficiencies and patient safety. This role requires a detail-oriented and organized individual with strong analytical and problem-solving skills, as well as excellent client service, communication, and presentation skills.

Key Responsibilities
  • Performs needs assessment, software design, implementation, support, and reporting.
  • Independently facilitates design of clinical workflow in conjunction with clinicians, focusing on improved efficiencies and solving complex workflow issues.
  • Coordinates and participates in unit and integrated testing activities of software to ensure design objectives are met.
  • Participates in change management activities to support successful system deployments and enhancements.
  • Leads components of development of end-user training materials and participates in training efforts.
  • Assists other team members in ensuring good documentation standards.
  • Leads escalation of issues with appropriate internal resources.
  • Identifies and analyzes moderately complex issues with vendor assistance and brings problem tickets to resolution.
  • Develops policies and procedures in collaboration with clinicians, other system analyst team members, and IT Clinical team manager.
  • Independently manages components of application upgrades and troubleshooting efforts.
  • Supports and troubleshoots Hospital Information Systems interfaces for inbound/outbound and billing orders.
  • Creates reports, dashboards, and other analytical tools to support customer base.
  • Creates and maintains appropriate system documentation.
  • Works with other clinical and application analysts to ensure system integrations.
  • Utilizes and maintains appropriate change control procedures and standards.
  • Provides direction to junior team members.
  • Performs call rotation duties as required.
Additional Responsibilities
  • Performs other duties as assigned.
  • Complies with all policies and standards.
  • For specific duties and responsibilities, refer to documentation provided by the department during orientation.
  • Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients.
Requirements
  • High School Equivalent / GED (Required)
  • Bachelor's Degree In related field (Preferred)
  • 3+ years of IT experience supporting applications (Required)
  • 2+ years of experience in a clinical environment is highly desired (Preferred)
  • Epic Ambulatory certification/accreditation (Preferred)
  • Must have experience working with clinical applications such as:
    • Laboratory systems (CoPath, Soft Lab, HCLL Blood Bank)
    • Radiology systems
    • PACs
    • OTTR
    • Pharmacy systems (Management, dispensing)
    • Eclipsys Sunrise Clinical Manager
    • Perioperative systems (Picis)
    • Cardiology systems (HeartLab)
    • Home Health systems
    • Emergency Department systems
    • Ambulatory EMR systems
    • Document Management systems (Required)
Knowledge, Skills, & Abilities
  • Detail-oriented and organized, with good analytical and problem-solving ability (Required proficiency)
  • Notable client service, communication, presentation, and relationship building skills (Required proficiency)
  • Ability to function independently and as a team player in a fast-paced environment (Required proficiency)
  • Must have strong written and verbal communication skills (Required proficiency)
  • Demonstrated ability to use PCs, Microsoft Office suite, and general office equipment (i.e. printers, copy machine, FAX machine, etc.) (Required proficiency)
  • Knowledge of MS Visio and Project (Required proficiency)
  • Knowledge of SQL databases (Required proficiency)
  • Knowledge of LAN, DNS, and networking (Required proficiency)
  • Ability to work with servers and apply software upgrades (Required proficiency)
  • Knowledge of disaster recovery and backup procedures (Required proficiency)
Physical Demands
  • Standing Occasionally
  • Walking Occasionally
  • Sitting Constantly
  • Lifting Rarely 20 lbs
  • Carrying Rarely 20 lbs
  • Pushing Rarely 20 lbs
  • Pulling Rarely 20 lbs
  • Climbing Rarely 20 lbs
  • Balancing Rarely
  • Stooping Rarely
  • Kneeling Rarely
  • Crouching Rarely
  • Crawling Rarely
  • Reaching Rarely
  • Handling Occasionally
  • Grasping Occasionally
  • Feeling Rarely
  • Talking Constantly
  • Hearing Constantly
  • Repetitive Motions Frequently
  • Eye/Hand/Foot Coordination Frequently
Travel Requirements
  • 10%

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