Senior IT Business Analyst

4 weeks ago

Beachwood, Ohio, United States University Hospitals Health System Full time
Job Summary

The Senior IT Business Analyst will serve as a liaison between IT and business service lines, providing application configuration support to enhance operational efficiencies and workflow needs. This role will lead the design of business workflow in conjunction with business units, providing guidance to Application Analysts in designing improved efficiencies and solving complex workflow issues.

Key Responsibilities
  • Supports major enterprise applications and others as assigned.
  • Leads design of business workflow in conjunction with business units and provides guidance to Application Analysts.
  • Leads needs assessment, software design, implementation, support, and reporting.
  • Leads unit and integrated testing of software to ensure design objectives are met.
  • Identifies complex testing scenarios, develops test scripts, and validates testing results.
  • Maintains high degree of understanding of departments' business processes.
  • Owns specific functionality and processes; responsible for all configuration, testing, and communication regarding this functionality/process.
  • Troubleshoots application issues, without assistance, to resolution.
  • Troubleshoots system hardware, as needed.
  • Partners with end users to understand workflow and business processes.
  • Oversees system security for assigned applications.
  • Manages Disaster Recovery and Back Up requirements for assigned systems and provides guidance to Applications Analysts in activities.
  • Acts as the team project lead in partnership with the Project Management Office on all phases of a project; from scoping and design through implementation and transition to Operations.
  • Mentors Application Analysts.
  • Produces and maintains custom reports; maintains knowledge and experience with industry standard report writers such as Crystal Reports.
  • Reviews and approves end-user training materials and participates in training efforts.
  • Guides other team members to ensure high documentation standards.
  • Leads escalation of issues with appropriate resources.
  • Develops policies and procedures in collaboration with the business unit, other team members, and IT management team.
  • Independently manages components of application upgrades, testing, troubleshooting, and support efforts.
  • Supports/troubleshoots inbound/outbound interfaces as appropriate.
  • Creates reports as needed and works problem tickets.
  • Evaluates and maintains appropriate system documentation.
  • Collaborates with other application and clinical analysts to ensure system integrations.
  • Serves as primary customer contact for on and off hours application support (rotating schedule).
  • Participates in change management activities to support successful system deployments and enhancements.
  • Utilizes and maintains appropriate change control procedures and standards.
  • Creates reports, dashboards, and other analytical tools to support customer base.
  • Prepares detailed flowcharts/diagrams to assist with design decisions and problem analysis.
  • Leads the design of business workflow in conjunction with the business departments; workflows will focus on improved efficiencies, as well as incorporating quality initiatives.
  • Assists with data collection from business subject matter experts, to facilitate design which will represent an improved business workflow.
Additional Responsibilities
  • Performs other duties as assigned.
  • Complies with all policies and standards.
  • For specific duties and responsibilities, refer to documentation provided by the department during orientation.
  • Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients.

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