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Customer Service Representative

2 months ago

Anaheim, United States Carrington Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team at Carrington Mortgage Services. As a key member of our customer service team, you will be responsible for providing exceptional service to our borrowers and third-party inquiries regarding existing mortgage loans.

Key Responsibilities
  • Answer incoming calls and third-party inquiries via an Automated Call Distribution system (ACD)
  • Deliver accurate and timely information to callers in a courteous and professional manner
  • Refer complex or complicated calls to qualified team members
  • Perform necessary steps to provide call resolution, including setup and routing of process tasks, email or phone contact with supporting departments
  • Track, follow-up, and complete customer call backs to ensure inquiry resolution
  • Collect payments whenever necessary and appropriate
  • Document call details in our mortgage servicing system
Requirements
  • High school diploma or equivalent work experience
  • Customer service/call center experience preferred, but not required
  • Banking, Mortgage/Loan Servicing industry experience preferred, but not required
About Us

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors. We are committed to delivering exceptional customer care and programs that support borrowers and their homeownership experience.

What We Offer
  • Comprehensive healthcare plans for you and your family
  • Discretionary 401(k) match of 50% of the first 4% of pay contributed
  • Access to several fitness, restaurant, retail (and more) discounts through our employee portal
  • Customized training programs to help you advance your career
  • Employee referral bonuses
  • Educational Reimbursement
Equal Opportunity Employer

Carrington is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.