Customer Service Representative

3 weeks ago


Anaheim, United States Carrington Holding Company, LLC Full time

Job Summary:

Carrington Mortgage Services is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to borrowers and third parties via phone and email.

Key Responsibilities:

  • Answer incoming calls and respond to inquiries regarding existing mortgage loans
  • Deliver accurate and timely information to callers in a courteous and professional manner
  • Refer complex calls to qualified team members
  • Document call details in the mortgage servicing system
  • Perform other duties as assigned

Requirements:

  • High school diploma or equivalent work experience
  • Customer service/call center experience preferred
  • Banking, Mortgage/Loan Servicing industry experience preferred

What We Offer:

  • Comprehensive healthcare plans for you and your family
  • Discretionary 401(k) match of 50% of the first 4% of pay contributed
  • Access to fitness, restaurant, retail discounts through our employee portal
  • Customized training programs to help you advance your career
  • Employee referral bonuses
  • Educational Reimbursement

Carrington Charitable Foundation:

Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates.



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