Full-Time Intake Coordinator
4 weeks ago
The Customer Care Center (C3) Intake Coordinator is a key role in the transition of patients to home-based services. This position is responsible for communicating, coordinating, and documenting care for patients referred to Trinity Health At Home. The ideal candidate will have a strong customer service background, excellent communication skills, and the ability to navigate multiple applications and computer systems.
Key Responsibilities:
• Determine appropriateness of care and referral screening and acceptance based on THAH guidelines.
• Gather and verify insurance and financial data from multiple referral sources and patients.
• Accurately document in the EMR and manage referrals from start to finish, ensuring minimum data set is obtained and verified.
• Coordinate and document care types, order details, and all required information for the safe transition of patients to home-based services.
• Ensure referrals are managed with the highest level of customer service, verify, and communicate accurate billing and demographic information, and document correct and accurate information in EMR for billing purposes.
• Demonstrate high-level computer skills to transmit referrals in a timely manner to the appropriate agency contact for efficient scheduling.
Requirements:
• Associate degree preferred; High School diploma required with equivalent 2-4 years industry experience.
• 2-3 years home care, hospice, discharge planning, or case management experience preferred.
• Working knowledge of governmental reimbursement criteria and third-party/managed care contracts related to THAH services preferred.
• Microsoft computer skill set required; experience with THAH current software platforms and applications preferred.
• Working knowledge of standard office equipment and remote technology required.
What We Offer:
• Day 1 benefits, including health, dental, and vision insurance.
• Work Today, Get Paid Tomorrow program.
• Employee Referral Reward Program.
• Short and long-term disability coverage.
• 403(b) retirement plan.
• Generous paid time off.
• Comprehensive orientation program.
• Competitive pay rate of $22.00 per hour with shift differential pay.
Trinity Health's Commitment to Diversity and Inclusion:
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. We recognize the importance of diversity, equity, and inclusion in providing the best possible care for our patients. We strive to create a workplace that values and respects the unique experiences, perspectives, and backgrounds of our colleagues and the communities we serve.
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