Program Advocate, Single Adult Shelter

4 weeks ago


Lowell, Massachusetts, United States South Middlesex Opportu Full time
Job Description

South Middlesex Opportu is seeking a dedicated and compassionate Program Advocate to join our team at the Single Adult Shelter. As a key member of our staff, you will play a vital role in providing a safe and supportive environment for individuals served at the shelter.

Key Responsibilities:

  • Engage with clients and refer them to relevant services as needed.
  • Maintain a quiet and safe milieu, ensuring the well-being of all clients.
  • Conduct initial assessments as requested by the Manager on Duty.
  • Provide excellent customer service, answering client questions and addressing their needs.
  • Support and assist Case Managers within the Opportunity Center.
  • Ensure clients sign in daily and provide feedback to staff on their experiences.
  • Serve as a resource to the CGRC staff, performing client-related tasks and providing guidance.
  • Learn new client assistance programs, such as SNAP, and enroll clients as needed.
  • Engage with clients, understanding and addressing their needs, whether within or outside the scope of work.
  • Attend team meetings, communicate effectively with clients and staff, and maintain confidentiality of client information.
  • Ensure compliance with program, department, agency, and funder requirements, as well as SMOC policies and procedures.

Requirements:

  • High School diploma or equivalent work experience.
  • Previous customer service experience preferred.
  • General understanding of programs offered within SMOC.
  • Understanding of addiction and recovery, comfortable working with homeless/low-income populations.
  • Basic knowledge of computers, including the internet and MS Office.
  • Proven effective verbal and written communication skills.
  • Flexibility is a must.

Working Conditions:

This position requires direct or incidental contact with clients served by SMOC in various programs. A successful background check is required.

We are an equal opportunity employer committed to diversity in the workplace.

Wednesday - Sunday, 4:00pm - 12:00am, 40 hours per week


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