Customer Service Representative

1 week ago


Decatur, Georgia, United States Principle Choice Solutions LLC Full time

We are seeking enthusiastic and dedicated individuals to join our team as Call Center Representatives at Principle Choice Solutions LLC.

As a Call Center Representative, you will be responsible for ensuring a memorable customer service experience by determining the caller's needs and assisting them with their inquiries.

The ideal candidate will have excellent communication and interpersonal skills, a genuine hunger to succeed, and a strong attention to detail. Previous experience in customer service is preferred but not required, as we provide paid on-the-job training.

In this role, you will work in a fast-paced, inbound call center environment and will be expected to:

  • Answer customer requests or inquiries in a timely and professional manner
  • Conduct every interaction with a customer focused, courteous approach that ensures first call resolution and achieves provider satisfaction scores of 90% or higher
  • Document call activity into various VA systems
  • Identify and resolve customers' inquiries using problem-solving skills
  • Build a positive rapport across a variety of personality types

We offer a competitive compensation package, including an hourly wage of $17.20 + $4.41 in health and welfare benefits (up to 40 hours weekly). Our comprehensive benefits package includes medical, dental, vision, pet insurance, hospital and accidental supplemental insurance, short/long term disability, life insurance, telehealth, 401K with employer matching contributions, paid time off, paid sick time, and 11 paid holidays.

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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