Customer Service Representative
1 week ago
We are seeking enthusiastic and dedicated individuals to join our team as Call Center Representatives at Principle Choice Solutions LLC.
As a Call Center Representative, you will be responsible for ensuring a memorable customer service experience by determining the caller's needs and assisting them with their inquiries.
The ideal candidate will have excellent communication and interpersonal skills, a genuine hunger to succeed, and a strong attention to detail. Previous experience in customer service is preferred but not required, as we provide paid on-the-job training.
In this role, you will work in a fast-paced, inbound call center environment and will be expected to:
- Answer customer requests or inquiries in a timely and professional manner
- Conduct every interaction with a customer focused, courteous approach that ensures first call resolution and achieves provider satisfaction scores of 90% or higher
- Document call activity into various VA systems
- Identify and resolve customers' inquiries using problem-solving skills
- Build a positive rapport across a variety of personality types
We offer a competitive compensation package, including an hourly wage of $17.20 + $4.41 in health and welfare benefits (up to 40 hours weekly). Our comprehensive benefits package includes medical, dental, vision, pet insurance, hospital and accidental supplemental insurance, short/long term disability, life insurance, telehealth, 401K with employer matching contributions, paid time off, paid sick time, and 11 paid holidays.
If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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Automotive Customer Service Coordinator
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Campus Housing Director
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