Software Support Triage Advisor
7 days ago
At CompuGroup Medical, we're revolutionizing healthcare through innovative solutions. Our mission is to empower healthcare professionals by providing cutting-edge technology.
Job DescriptionAs a Software Support Triage Representative, you'll play a critical role in creating the future of e-health. Your primary responsibility will be to effectively triage and resolve customer issues related to our software solutions.
Estimated Salary$55,000 - $65,000 per year, depending on location and experience.
Key Responsibilities:- Document customer cases in our CRM system and adhere to established processes.
- Learn and understand the basic functionality of all modules within our company software.
- Determine which calls can be quickly resolved and which require escalation to other queues or departments.
- Exercise good judgment when interacting with customers to ensure timely issue resolution while meeting their needs.
- Consult directly with customers via phone and email to provide personalized support.
- Set customer expectations and handle stressful situations professionally.
- Proactively develop new skills to enhance professional abilities and increase customer satisfaction.
To succeed in this role, you'll need:
Essential Qualifications:- Availability to work between 7AM - 7PM Central Time, Monday through Friday.
- Knowledge of Electronic Healthcare Records (EHR) systems, medical terminology, medical office workflow, medical billing, insurance, and technical hands-on support in a professional hardware or software environment.
- Ability to manage multiple tasks simultaneously in a fast-paced, high-call-volume environment.
- Excellent communication skills (verbal and written) for interacting with internal and external customers.
- Working knowledge of Microsoft Office Suite (Word and Outlook).
We offer a comprehensive benefits package, including:
- Purpose-driven work environment
- Diverse and inclusive community
- Variety of internal career opportunities
- Long-term career perspectives
- Secure workplace in a crisis-proof market
- All-round benefits package: medical, dental, vision, 401k with employer matching, and personal time off
- Modern workplaces, flexible working hours, and hybrid work options
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