Customer Service Representative

2 weeks ago


Smithfield, North Carolina, United States Call Pernell, Inc. Full time
Job Overview

We are seeking a highly skilled Customer Service Representative to join our team at Call Pernell, Inc. in Smithfield, NC. As a key member of our customer care team, you will be responsible for providing exceptional service to our clients, ensuring their comfort and satisfaction with our HVAC services.

Key Responsibilities:

  • Respond to inbound phone calls and emails from customers, providing timely and accurate solutions to their inquiries and concerns.
  • Schedule appointments for services and update customer records as needed.
  • Work collaboratively with our team to ensure seamless customer service and support.
  • Utilize strong communication and problem-solving skills to resolve customer issues efficiently.

Requirements:

  • 3+ years of related experience in customer service or a related field.
  • Strong typing skills and proficiency with Microsoft Office Suite.

What We Offer:

  • A competitive hourly wage of $9.00 - $15.00.
  • 50% company-paid health insurance.
  • Paid vacation after 1 year.
  • Paid holidays after 90 days.
  • Paid training.

About Us:

Call Pernell, Inc. has been enhancing comfort, health, and safety in homes and businesses in Johnston, Wake, Wayne, and Wilson counties since 1977. Our values are Good, Right, Fast, and Now. We strive to provide solutions that overcome the dangers and aggravations related to climatic conditions, giving physical and emotional comfort to our community.



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