Patient Care Coordinator
4 weeks ago
About OnPoint Medical Group
We are a physician-led network of skilled Primary and Urgent care providers committed to expanding access to quality healthcare in the most effective and affordable manner possible.
Our Circle of Care has one primary goal – to ensure the health and wellness of members and their families. We do this by providing access to a comprehensive menu of medical services from one unified physician group in their neighborhoods.
About the Job
The Patient Care Coordinator works in the front office of our medical clinics, responsible for greeting patients, answering phone calls timely, activating patient files, and moving patients through a pre-determined protocol to ensure a smooth visit with the clinic providers.
This position is required to provide excellent customer service to new and existing patients, often the first interaction they have with our organization.
Key Responsibilities:
- Greet incoming patients in person or over the phone in a friendly and professional manner.
- Complete pre-visit planning, including contacting patients for updated insurance, verifying insurance coverage, and updating patient records.
- Register new patients and verify patient information for existing patients.
- Collect co-pays and payments as needed.
- Answer inbound calls to schedule patients and act as a liaison to clinical staff for patient questions.
- Perform administrative duties to ensure patient visits run smoothly, billing can be processed efficiently, and the front office remains organized.
- Make outbound calls to schedule appointments.
- Maintain confidentiality and follow HIPAA guidelines.
- Punctual attendance and following management direction are essential responsibilities.
Requirements:
- Able to complete individual tasks and contribute to the success of the clinic.
- Excellent communication and interpersonal skills, with empathy and active listening.
Benefits and Salary
We offer competitive compensation and benefits, including health insurance options, dental and vision plans, company-paid life insurance, voluntary short-term and long-term disability coverage, AFLAC plans, 401(k) matching, and paid time off.
Salary Range: $19-$23 per hour
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