Bilingual Front Office Representative

1 week ago


Chantilly, Virginia, United States Tarek Elhendawy - State Farm Agency Full time
Job Opportunity

We are seeking a highly motivated and customer-focused individual to join our team as a Bilingual Front Office Representative. As a key member of our team, you will be responsible for providing exceptional customer service, responding to inquiries, and maintaining high customer satisfaction.

Key Responsibilities:

  • Establish and maintain strong customer relationships through prompt and accurate service.
  • Respond to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused approach to educate customers about insurance options and provide personalized solutions.

What We Offer:

  • Competitive base salary and bonus structure.
  • Paid time off, including vacation and personal/sick days.
  • Simple IRA and growth potential for advancement within our office.

Ideal Candidate:

  • Must be willing to obtain Property and Casualty insurance license.
  • Must be fluent in Spanish and English.
  • Strong phone contact handling skills and active listening.
  • Comfortable with making outbound calls.
  • Genuinely excited to help customers.
  • Patient, empathetic, and passionately communicative.
  • Ability to empathize with and advocate for clients when necessary.
  • Strong problem-solving skills and excellent communication and presentation skills.

This is an exciting opportunity to join a dynamic team and contribute to the success of our State Farm independent contractor agent. If you are a motivated and customer-focused individual with a passion for helping others, we encourage you to apply.



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