Sales Associate III

4 days ago

Chicago, Illinois, United States Tapestry Full time
About the Role

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. As a Sales Associate III, you will be part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Key Responsibilities
  • Understand organizational objectives and make decisions that align with the Company priorities and values
  • Create personal sales and clienteling strategies in partnership with the management team
  • Meet customer needs through solution-oriented and forward thinking
  • Build credibility and trust as a personal fashion advisor by communicating fashion awareness and trends in the marketplace
  • Understand changes in local market with potential impact on business performance and support the execution of local sales strategies and tactics
  • Create positive impressions with customers by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach's guide to style
  • Demonstrate Coach's Selling and Service expectations at all times
  • Influence customers' purchase decisions by balancing patience and assertiveness
  • Take ownership and commitment for delivering results; actively aware of personal and store metrics and achieve goals
  • Flex personal selling techniques to contribute to overall store financial results
  • Demonstrate persuasive (not aggressive), confident, friendly and genuine service skills and selling behaviors
  • Discuss product features and build the sale by suggesting appropriate add on items to fit the customers' specific needs
  • Work with multiple customers simultaneously and break away as appropriate
  • Follow up with customers consistently and genuinely to influence/close the sale
  • Develop product knowledge skills and remain aware of current collections
  • Demonstrate knowledge of competition and can apply that knowledge to building sales and customer relationships
  • Drive business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
  • Sensitive to customers' needs and tailor approach by reading cues
  • Build lasting and loyal relationships with customers
  • Ensure all daily tasks are completed without negatively impacting service or Coach standards
Workplace and Environment
  • Create enthusiasm and positivity for a shared vision and mission
  • Foster and environment of teamwork, trust and collaboration with peers, customers and supervisors
  • Demonstrate confidence when working with customers
  • Take initiative; have a high-level of ownership and accountability for individual results
  • Welcome feedback and adapt behaviors as appropriate
  • Represent Coach as a brand ambassador at all times
  • Be adaptable and flexible to change
  • Maintain a calm and professional demeanor at all times
  • Create short and long-term strategies to achieve personal metrics and performance goals
  • Utilize Company tools to keep self-informed
  • Handle and offer solutions to customer issues appropriately and involve a manager when necessary
  • Promote and endorse a team selling environment
Operations
  • Complete daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner
  • Adhere to all retail policies and procedures including POS, Operations and Loss Prevention procedures
  • Leverage Coach's tools and technology to support relationship building and clienteling efforts; including to drive sales and achieve individual goals
  • Replenish inventory on sales floor as needed
  • Process shipments as needed
Requirements

1-3 years of previous selling experience in a luxury retail service environment preferred. Possesses current knowledge of fashion trends and competition in the marketplace. High school diploma or equivalent; college degree preferred. Knowledge of cash registers systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet). Ability to communicate effectively with customers and team. Mobility to maneuver the sales floor and stock room to provide and support customer service. Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties. Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers. Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days.

Coach is an equal opportunity and affirmative action employer.

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