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Customer Service Receptionist
2 months ago
Position Type:
Full-time
Overview:
Kendall Automotive Group, a leading family-owned dealership in the Pacific Northwest, is seeking dedicated Receptionists to enhance our Client Care team. Our Customer Care Center operates in a dynamic environment, providing support to clients and dealerships across the region.
Why Work with Us:
At Kendall, we prioritize competitive compensation and a healthy work-life balance. This role focuses exclusively on handling inbound calls, ensuring a customer-centric experience without the pressure of sales or cold calling. This position requires on-site presence.
Work Environment:
Our modern workspace features ergonomic adjustable desks, personal storage, a spacious break area, a large training facility, and a comfortable lounge.
Key Responsibilities:
- Provide exceptional customer service during every interaction.
- Identify customer needs through effective questioning and guide them to the correct department.
- Engage with customers and colleagues via phone and email.
- Exhibits a positive demeanor.
- Possesses strong verbal and written communication skills.
- Is proficient in using computers and multi-line phone systems.
- Can multitask effectively in a fast-paced setting.
- Is capable of accurately assessing client needs with courtesy.
- Demonstrates confidence, ambition, and a desire for professional growth.
This role is situated in a call center environment, requiring extended periods of work on computer screens and telephone systems. Occasional standing and walking may be necessary throughout the shift.
Our Commitment:
At Kendall, our mission is to positively influence lives by delivering outstanding automotive experiences through our dedicated and knowledgeable team. We are committed to respecting and addressing the needs of our employees, believing that exceptional service extends beyond vehicle sales and maintenance. We strive to create meaningful moments that reflect our appreciation for both customers and team members.
Benefits:
Eligible employees receive comprehensive benefits, including medical, dental, vision, and life insurance, Paid Time Off, a 401(k) plan with company contributions, and a family purchase plan, among others. This position offers a starting hourly wage of $15.75, with a schedule that may include evenings and rotating Saturday shifts.
