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Substance Abuse Case Coordinator

2 months ago

San Mateo, California, United States Horizon Services, Inc. Full time
Job Overview

POSITION: Case Manager
LOCATION: Palm Avenue


About Horizon Services, Inc.
Founded in 1974, Horizon Services, Inc. (HSI) is a nonprofit organization dedicated to providing addiction treatment aimed at alleviating substance use-related challenges for individuals from diverse backgrounds, including those from marginalized communities. We uphold our core values of Integrity, Respect, Diversity, and Quality, offering residential treatment, withdrawal management, and sobering programs to support the well-being of women, men, youth, LGBTQ, and BIPOC clients, empowering them to lead healthy and fulfilling lives. HSI fosters an inclusive workplace and a collaborative learning environment where shared experiences enhance personal and professional growth.


Your Impact
As a Case Manager, you will play a vital role in transforming the lives of individuals facing substance abuse challenges, often accompanied by co-occurring conditions. This position allows you to develop and apply your skills in compassionate care, crisis intervention, and de-escalation within a supportive and inclusive work atmosphere. You will have the opportunity to provide essential substance abuse treatment, guiding individuals from despair to a place of hope and potential.


Key Responsibilities

  • Deliver case management services to clients at the Detoxification Center.
  • Support Detoxification Department staff in coordinating client withdrawal management needs.
  • Schedule and facilitate client medical, psychiatric, and continuing care appointments.
  • Conduct ASAM screenings and referral assessments as necessary.
  • Maintain accurate documentation in the Electronic Health Record system.
  • Ensure compliance with Case Management billing practices.
  • Provide timely crisis intervention as required.
  • Engage with clients daily to assess case management and referral needs.
  • Participate in consultations with relevant county agencies regarding ASAM and other standards.
  • Foster positive relationships with community providers and managed care organizations.
  • Assist in case management training during monthly staff meetings.
  • Offer clients educational resources and information on continuing care options, including residential treatment and recovery residences.
  • Exhibit sound decision-making skills on a daily basis.
  • Utilize technology for effective communication with peers, supervisors, and community members.
  • Assist with data entry into the EHR system as needed.
  • Maintain a foundational understanding of medications utilized by clients.
  • Drive program vehicles when necessary.
  • Perform additional duties as assigned by the Program and Personnel Manager.

Qualifications

  • Knowledge of alcohol and drug addiction.
  • Strong oral and written communication skills.
  • Proficient computer skills, including data entry into Electronic Health Records.
  • Ability to communicate effectively using electronic systems.
  • Familiarity with substance use programs, hospitals, and other continuing care options.

Experience

  • Experience in crisis intervention with clients in distress.
  • Background in working with individuals with substance use disorders.
  • Extensive case management experience with underserved populations in public settings.
  • Experience engaging with diverse populations and cultures.
  • Experience supporting clients with co-occurring disorders and disabilities.
  • Understanding of customer service principles.
  • Experience in conflict resolution in high-pressure situations.

Additional Requirements

  • Must be registered or certified with a State AOD certifying body such as CCAPP, CADTP, or CAADE.
  • Valid California driver's license with a clean driving record and car insurance.
  • Current CPR/First Aid certification is desirable.
  • Drug testing is mandatory at the time of hire.
  • Compliance with COVID-19 vaccination and booster mandates for healthcare staff.
  • TB Test required.

Compensation and Benefits
We offer a comprehensive benefits package for all full-time and part-time employees working over 20 hours per week, including:

  • 100% coverage of medical, dental, life, and LTD for employees, with 50% coverage for dependents.
  • Paid time off and holiday pay.
  • Retirement benefits after six months of service.
  • Opportunities for training and continuing education.

Salary: $28.00-$30.00/hr based on experience and qualifications.


Horizon Services, Inc. is an Equal Opportunity Employer.