Desktop Support Team Lead

1 month ago

Marquand, Missouri, United States Midwest Technology Partnership, LLC (MTP) Full time
Job Title: Desktop Support Team Lead

We are seeking a highly skilled and experienced Desktop Support Team Lead to join our team at Midwest Technology Partnership, LLC (MTP). In this role, you will be responsible for leading a team of Desktop Support Technicians to provide technical support for desktops, laptops, and mobile devices in a corporate environment.

Key Responsibilities:
  • Lead a team of Desktop Support Technicians in a fast-paced environment to deliver exceptional customer service and resolve issues in a timely and efficient manner.
  • Manage day-to-day operations of the Desktop Support team, including assigning and prioritizing tasks, monitoring team performance, and coaching team members.
  • Perform in-depth troubleshooting and problem resolution, including root cause analysis, to identify and resolve complex technical issues.
  • Ensure compliance with company policies and procedures, and maintain accurate documentation.
  • Provide technical support for desktops, laptops, and mobile devices in a Windows environment.
  • Install, configure, and maintain desktop hardware and software, including operating systems, applications, and peripheral devices.
  • Manage and maintain relationships with vendors and service providers.
  • Provide excellent customer service to all employees, ensuring timely resolution of issues.
  • Continuously identify opportunities for process improvements and drive initiatives to enhance team performance and customer satisfaction.
  • Stay up-to-date with new technologies and industry trends.
Requirements:
  • Bachelor's degree in computer science or information technology.
  • 5+ years of experience in desktop support or a related field.
  • 2+ years of experience in a team lead role.
  • Strong knowledge of Windows and Mac operating systems and applications.
  • Experience with hardware and software installation, configuration, and troubleshooting.
  • Experience with network and infrastructure support.
  • Excellent customer service and communication skills.
  • Creates an enjoyable, professional experience with all team members.
  • Detail oriented and strong organizational skills.
  • Strong problem-solving and analytical skills, including experience with troubleshooting and root cause analysis.
  • Ability to work independently and as part of a team.
  • Certification in A+ and/or Network+ is a plus.
About You:
  • You have a high level of motivation and drive.
  • You are a self-starter.
  • You are solutions oriented.
  • You embrace accountability.
  • You think of Team before 'I'.
  • You demonstrate humility.
  • You are open-minded.
  • You listen to understand and not to speak.
  • You like to move fast with precision.
  • You enjoy learning.
  • You enjoy interacting with team members.
  • People have mentioned that you have a great personality.
  • Your communication skills are one of your top strengths and are able to communicate respectfully with radical candor.
  • You can communicate technology in 'layman terms'.
  • You thrive under pressure.
  • You demonstrate high integrity.
  • You enjoy getting things accomplished.

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