Health Coach Team Lead

2 weeks ago

Marquand, Missouri, United States FREEDOM CARE , LLC Full time
Health Coach Team Lead

FreedomCare, LLC is seeking a highly skilled and experienced Health Coach Team Lead to join our team in Indiana. As a key member of our operations team, you will be responsible for overseeing and supervising a team of health coaches, working closely with waiver members, caregivers, and other stakeholders participating in various waiver programs.

Key Responsibilities:
  • Provide guidance, oversight, and support to health coaches who perform initial home assessments, develop caregiver emergency backup plans, and manage inbound patient/caregiver inquiries.
  • Ensure health coaches meet performance metrics, including an average of 3 in-home/virtual visits daily.
  • Develop and monitor processes for health coaches to report concerns regarding waiver members or caregivers' health, condition, surroundings, safety, or unmet needs.
  • Ensure health coaches are well-versed in entering comprehensive and concise case notes.
  • Participate in the hiring, selection, and onboarding/training process for new health coaches.
  • Analyze, monitor, and optimize workflows, processes, and procedures to enhance productivity.
  • Perform audits of daily tasks and processes to identify opportunities for improvement.
  • Serve as a subject matter expert in documenting and developing best practices and training material.
  • Monitor and evaluate the performance of team members, providing feedback and conducting 1:1's and performance reviews.
Requirements:
  • Bachelor's degree or equivalent work experience.
  • Previous supervisory or leadership experience preferred.
  • Two or more years' experience working with elderly disabled adults and caregivers.
  • 1-3 years' medical field experience and/or case management, home health experience.
  • Proficiency in using office software (e.g., Microsoft Office suite).
  • Experience using a CRM (Salesforce is a plus).
  • Strong verbal and written communication skills.
  • Strong problem-solving skills.
  • Excellent time management, critical thinking, and active listening skills.
  • Possesses a high level of empathy and emotional intelligence.
Why Work at FreedomCare?

We are committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events, and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others.

We celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based on race, religion, color, national origin, ancestry, age, sex, sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

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