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Insurance Account Specialist

1 month ago

Baldwin City, Kansas, United States Cody Anno - State Farm Agent Full time
Role Description:

As a key member of the Cody Anno - State Farm Agent team, you will play a vital role in delivering exceptional client experiences that drive the growth of our successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit. You will have the opportunity to enhance your career while resolving customer inquiries, collaborating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities:
  • Establish and maintain strong customer relationships, ensuring timely follow-ups as needed.
  • Provide prompt, accurate, and friendly customer service, addressing inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Utilize a customer-focused, needs-based review process to educate customers about insurance options, promoting informed decision-making.
  • Employ exemplary communication skills to efficiently meet customer needs while driving business development.
Qualifications:
  • Dedication to delivering exceptional customer service.
  • Ability to effectively relate to customers, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and collaborate with other agency team members.
  • Proactive problem-solving skills to address customer concerns.
Benefits:
  • Competitive hourly pay plus commission/bonus structure.
  • Opportunities for growth and advancement within the agency.
  • Paid time off (vacation and personal/sick days).
  • Health benefits.
  • Valuable career-building experience.

Our team's mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. We offer a range of insurance and financial services, including auto, home, life, and retirement planning. As a State Farm agent's employee, you will be an independent contractor, responsible for making all employment decisions regarding your team members.