Customer Relationship Specialist

3 weeks ago


Petersburg, United States Wells Fargo Bank Full time

At Wells Fargo, we believe in the power of meaningful careers. As a Customer Relationship Specialist, you will have the opportunity to thrive in an environment that values your growth and well-being. A competitive salary of $20-$27.69 per hour awaits successful candidates in this role.

About Us

We are a leading financial institution dedicated to helping our customers achieve their financial goals. Our company culture emphasizes the importance of customer relationships, community involvement, and employee development.

Job Description

This role involves building strong relationships with customers through proactive outreach and offering personalized solutions to meet their financial needs. You will be responsible for assisting customers with basic requests related to opening new accounts, completing service requests, and submitting credit applications.

  • Participate in delivering exceptional customer experiences by proposing suitable products, services, and digital solutions.
  • Assist customers with account openings, service requests, and credit applications.
  • Develop an understanding of bank products and services to connect with customers' needs.
Requirements

To succeed in this role, you should possess excellent communication skills and be able to work effectively in a team environment. A minimum of 6 months of customer interaction experience is required, or equivalent demonstrated through one or a combination of work experience, training, military experience, or education.

The ideal candidate will have a customer service focus, experience handling complex transactions across multiple systems, and ability to educate customers about technology and mobile banking options.

Benefits

We offer a comprehensive benefits package designed to protect your physical and financial health, as well as support your personal and professional growth. This includes:

  • 401(k) Plan
  • Paid Time Off
  • Parental Leave
  • Critical Caregiving Leave
  • Discounts and Savings
  • Health Benefits
  • Commuter Benefits
  • Tuition Reimbursement

We value diversity, equity, and inclusion in the workplace and welcome applications from all qualified candidates.



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