Customer Experience Specialist
4 days ago
**Job Title:** Customer Experience Specialist
**Location:** Dayton Andrews St. petersburg, Chrysler Dodge Jeep Ram Fiat (Service Advisor)
**Job Description:** The Customer Experience Specialist will act as the primary point of contact between service department customers and our team. They are responsible for facilitating the service and repair of vehicles from start to finish, ensuring an exceptional customer experience in accordance with our dealership and manufacturer guidelines.
The ideal candidate will take ownership of the customer experience, providing one-stop resolution for all vehicle service needs. Key responsibilities include welcoming customers into the Service Department, creating service orders, writing repair orders using CDK dealer management software, and creating estimates based on technician inspections and diagnostic conclusions.
Estimated Salary: $55,000 - $65,000 per year
Required Qualifications:
- Minimum 2+ years in a customer service position
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
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