Regional Field Engineer
4 weeks ago
At Gal Manufacturing, a Vantage Elevation Company, we are seeking a highly skilled Regional Field Engineer to join our team. As a key member of our technical support team, you will be responsible for troubleshooting and technical solution finding for our customers.
Job Summary:The Regional Field Engineer position supports all Vantage products by providing expert technical guidance and support to customers. This may involve advisory engagement in elevator troubleshooting, new product installations, and customer support during acceptance testing. Our RFEs offer "master" training to internal and customer-based technical colleagues. Additional duties include updates and feedback to Vantage's internal teams regarding continuous product improvement and customer satisfaction opportunities.
Key Responsibilities:- Provide technical support and guidance to customers on Vantage products and systems.
- Troubleshoot and resolve technical issues related to elevator installations and servicing.
- Collaborate with internal teams to develop and implement technical solutions and product improvements.
- Conduct training sessions for internal and customer-based technical colleagues.
- Communicate effectively with customers and internal stakeholders to ensure seamless support and service delivery.
- Minimum 8 years of elevator industry experience as a classified "Journeyman".
- Demonstrated technical competence in the inner workings of elevators, including installation and servicing of elevator equipment.
- Strong knowledge of multiple elevator products and applications.
- Strong communication and inter-personal skills; a collaborative, team player.
- A solid orientation to customer service mindsets and behaviors.
- Valid driver's license and the ability to travel overnight.
- Fluency in Spanish is preferred.
Competitive cash compensation, including a base salary between $130,000 and 155,000 per year, depending on skills and experience, and an annual incentive compensation (bonus) of 15% of the annual base salary. Additionally, we offer competitive non-cash compensation, including Medical/Dental/Vision/Life Insurance, 401(K), Paid Time Off (PTO), Professional development / Tuition Reimbursement, Employee Assistance Program (EAP), and a workplace committed to fairness, respect, equal opportunity, and more.
If you are a best-in-class elevator expert with a desire to advance your career and operate more independently with a more predictable work-life balance, then we encourage you to apply. Please contact Erica Anders - Manager, Talent Acquisition, to learn more about this exciting opportunity.
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