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Field Service Engineer

1 month ago

Miami, Florida, United States PROCEPT BioRobotics Full time
Join Our Team as a Field Service Engineer

At PROCEPT BioRobotics, we're revolutionizing treatment for benign prostatic hyperplasia (BPH) through innovation in surgical robotics. As a Field Service Engineer, you'll play a crucial role in providing exceptional technical support to our customers and team members.

Key Responsibilities:

  • Install, inspect, troubleshoot, and calibrate biomedical equipment at customer sites.
  • Perform preventive maintenance or service, diagnose problems to determine solutions, and upgrade, disassemble, repair, or replace equipment.
  • Update field service database to track and analyze customer configurations and parts inventory.
  • Record potential complaints, relay feedback, and report trends.
  • Maintain comprehensive expertise in service documentation; generate and improve servicing procedures, processes, and knowledgebase.
  • Proactively monitor customer critical success factors and provide recommendations.
  • Collaborate with R&D, Manufacturing, QA, Sales, Clinical, and Marketing in the field and in-house.
  • Train PROCEPT personnel and distributors on the correct operation and servicing of equipment.
  • Provide remote technical support to customers and PROCEPT field personnel.
  • Comply with federal, state, and local regulations.

Requirements:

  • Must either reside or live 1 hour from Miami or Orlando International Airport areas.
  • Ability to travel up to 50% of the time.
  • Must have medical device experience.
  • Minimum 5+ years relevant experience. Associates degree preferred.
  • Operation monitoring.
  • Quality control analysis.
  • Complex problem-solving and critical-thinking skills.
  • Ability to comprehend and write complex instructions, short correspondence, procedures, and training materials.
  • Ability to effectively present information in one-on-one and small group situations to customers and coworkers.
  • Ability to communicate in a clear, concise, and professional manner with people globally, including hospital administration, staff, and sales and clinical team members, often in stressful situations.
  • Exceptional level of drive and dedication to deliver resolutions for the best customer experience.

About PROCEPT BioRobotics

We believe every person matters. Every employee, every patient, every caregiver. Because we are here to create a revolution, and we believe in doing that by innovating everywhere with pathological optimism. We believe in being humble and highly engaged in the work we do, while also working together seamlessly for a common goal.

Benefits of Working at PROCEPT

We offer a comprehensive benefits package that includes full medical coverage, wellness programs, on-site gym, a 401(k) plan with employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, flexible or paid time off, paid parental leave, paid holidays, and many more.