Front Desk Representative

2 weeks ago


Paducah, Kentucky, United States Paducah Riverfront Hotel Full time
Job Overview

We are seeking a skilled and friendly Front Desk Agent to join our team at Paducah Riverfront Hotel. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, handling guest bookings, and ensuring a smooth and enjoyable stay for our guests.

Key Responsibilities
  • Guest Experience: Provide a warm and welcoming experience for our guests, acknowledging IHG Rewards Club members and returning guests, and taking and managing guest bookings.
  • Transaction Handling: Handle cash and credit transactions, and start every stay right by swiftly checking guests in and out.
  • Communication: Stay one step ahead of guests' needs, record and act on their preferences, and handle their messages, requests, questions, and concerns.
  • Teamwork: Jump into other ad-hoc duties when your colleagues need your help, and take pride in your appearance and place as a brand ambassador.
Requirements
  • Communication Skills: Excellent communication skills, with the ability to listen actively and respond effectively to guests' needs.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to turn issues into opportunities and provide a positive experience for our guests.
  • Literacy and Tech Savvy: Good literacy and basic math skills, with the ability to use computers and other technology to manage guest bookings and transactions.
  • Flexibility: Flexibility to work night, weekend, and holiday shifts, with a high school diploma or equivalent required.
What We Offer

We offer a great room discount and superb training, as well as the opportunity to become part of the global IHG family. As a team, we work better together, trust and support each other, do the right thing, and welcome different perspectives. We need you to show us you care: that you notice the little things that make a difference to guests, as well as always looking for ways to improve.



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