Technical Support Specialist

4 weeks ago


Mountain View, California, United States Confluent, Inc Full time

We are seeking a skilled Technical Support Engineer to join our team at Confluent, Inc.

The ideal candidate will have two to four years of progressively increasing responsibilities in an IT Support role, with a focus on providing responsive, high-quality support.

Key responsibilities include:

  • Providing full-service internal IT Support to Confluent employees around the globe
  • Advanced troubleshooting of hardware and applications, providing technical support and problem-solving
  • Communication with our users and staff to understand, identify, document and resolve problems
  • Resolve problems in a timely manner or escalate on behalf of users to IT leads or managers
  • Help, teach, and mentor junior colleagues
  • Be flexible and adapt to changing company needs

Required skills and experience include:

  • 2+ years of providing hands-on and remote IT Support, including wireless network troubleshooting, audio and video conferencing, remote collaboration tools and printer support
  • ~2+ years of experience in the Information Technology Field
  • ~2+ years supporting, working with, and administering at least one of the following SaaS Applications: Google Workspace, JIRA, Okta, Zoom, Office 365, and Slack
  • ~ Experience with Jamf Pro, Intune, and other MDM platforms
  • ~ Network troubleshooting experience with Ruckus, Meraki, etc.
  • ~ Familiarity with Atlassian products and other ticketing platforms
  • ~ Understanding of standard IT processes such as asset management, employee lifecycle, etc
  • ~ In-depth knowledge supporting Windows & Mac Operating Systems

We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences.

Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.

This position has an hourly estimated pay of $25-40 / hour.



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