Senior Technical Account Manager

1 month ago


Mountain View, California, United States Enfabrica Full time
Job Title: Principal Customer Engineer

We are seeking a highly skilled Principal Customer Engineer to join our team at Enfabrica. As a key member of our technical team, you will be responsible for providing technical support and guidance to our customers, ensuring their success with our products and solutions.

Key Responsibilities:

  • Provide technical expertise and support to customers, including product training, troubleshooting, and performance tuning.
  • Collaborate with customers' engineering teams to deploy our solutions at scale.
  • Develop and maintain technical documentation, including user guides, release notes, and knowledge base articles.
  • Stay up-to-date with industry trends and emerging technologies, and apply this knowledge to improve our products and solutions.
  • Work closely with our sales and marketing teams to develop and execute go-to-market strategies.

Requirements:

  • Minimum 3 years of experience in technical pre-sales, networking ASIC applications engineering, component and system-level hardware and software support.
  • Proven track record of delivering high-quality technical support and solutions to customers.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and stakeholders at all levels.
  • Strong problem-solving and analytical skills, with the ability to troubleshoot complex technical issues.
  • Proficiency in C/C++, Python, and other relevant programming languages.
  • Familiarity with AI/ML frameworks and collective communication libraries.

About Enfabrica:

Enfabrica is a rapidly growing startup in the data center network infrastructure hardware/software co-design space. We are passionate about solving critical I/O bottlenecks in the next generation of distributed AI and accelerated computing systems. Join us and help build a game-changing product and company.


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