Credit Department Representative

5 days ago

Beloit, Wisconsin, United States FIRST COMMUNITY CREDIT UNION Full time

Credit Department Representative Job Summary

We are seeking a highly skilled Credit Department Representative to join our team at First Community Credit Union. As a Credit Department Representative, you will be responsible for modeling a high-energy, world-class service and sales culture that continually strives to improve the way we serve our members.

Key Responsibilities:

  1. Contact members as assigned by telephone, letter, or in person to determine the reason for their being delinquent and assist them in developing a plan to bring their account to a current status.
  2. Initiate the appropriate action and paperwork based on the situation, including keeping accurate records of calls and resolutions, while maintaining excellent member service through account contact and member resolution.
  3. Provide backup support to the Indirect, Teller, and Consumer Lending Departments, in order to maintain quality member service to our membership.
  4. Uphold a strong sales culture within the credit union.

Essential Duties and Responsibilities:

  1. Live the First Community Credit Union Mission, Vision, and Values within the organization and our communities.
  2. File all small claim actions, money, and replevin judgments in a timely manner.
  3. Process garnishment paperwork as soon as judgment is received when the employer is known and make sure that there is no lapse in time between garnishments.
  4. Handle the hiring of repossession services as soon as the promise to pay is broken by sending out all required documents to the repossession company to pick up the vehicle.
  5. Process all Insurance, Creditor, and Single Interest Vendor claims and stay in contact with the insurance companies to force timely payments and settlements.
  6. Process all repossession paperwork for refunds of MRC, GAP, and all aftermarket products to verify that all refunds have been received by FCCU.
  7. Ensure that the correct paperwork is completed during and after the sale of repossessed vehicles by working with loan staff to verify paperwork is correct and accurate.
  8. Work with members who wish to purchase a repossessed vehicle, refer them to a Member Relations Manager to take an application.
  9. Responsible for the filing of all Bankruptcy paperwork to protect the interest of FCCU.
  10. Handle all total loss claims of secured vehicles from start to finish.
  11. Process all E-Oscar and Credit Disputes.
  12. Send delinquent accounts to a third party for collection if First CCU's collection efforts are exhausted.
  13. Report Charge-off negative checking accounts to Chex Systems greater than $10.
  14. Send Charge-off negative share accounts to TriVerity greater than $100.
  15. Send Charge-off loans to TriVerity on an as needed basis.
  16. Assist in promoting a positive credit union image during working and non-working hours.
  17. Make suggestions for improving existing products and developing new products.
  18. Maintain a good working relationship with members, coworkers, and the Board of Directors.
  19. Attend credit union functions as requested.
  20. Perform other related duties as assigned.

Working Conditions:

Normal office working conditions with the absence of disagreeable elements.

Note: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Requirements:

This position requires a high school education and two (2) years experience in the teller and/or member service area of a financial institution. This position is also required to become a notary.

Employees must comply with government and other regulations affecting the credit union industry including but not limited to the Bank Secrecy Act and The USA Patriot Act.

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