Customer Experience Representative

5 days ago


Brick, United States European Wax Center Brick NJ Full time

About the Role:

The European Wax Center Brick NJ is a leading provider of waxing services, dedicated to delivering exceptional guest experiences. As a Guest Service Associate, you will play a vital role in ensuring our guests receive a lasting and engaging experience.

Key Responsibilities:

  • Guest Check-in and Check-out: Greet guests with a smile, check them into their reservations, and ensure a seamless check-out process.
  • Product Education and Sales: Educate guests on our products, savings programs, and services, highlighting the benefits and value proposition.
  • Reservation Management: Confirm reservations, handle guest concerns, and prebook their next appointment to ensure a loyal customer base.

What Sets You Apart:

  • Excellent Communication Skills: Ability to be friendly, engaging, and build effective relationships with guests.
  • Phone Handling: Focus on phone calls in a fast-paced environment, ensuring timely and accurate responses.
  • Teamwork and Flexibility: Demonstrate a team player attitude, pick up shifts as needed, and meet shift requirements.

Compensation and Benefits:

  • Total Compensation: $15.13+ total compensation, including bonus and incentives.
  • Health Insurance: Comprehensive health insurance package.

Job Perks:

  • Opportunities for Growth: Career advancement opportunities within the company.
  • Fun Work Environment: Collaborative and upbeat work environment.
  • Vacation Days: Generous vacation days for relaxation and rejuvenation.
  • Free Lunch: Enjoy free lunch at team meetings.
  • Continued Education: Opportunities for ongoing education and skill development.
  • Uncapped Commission: Earn uncapped commission on sales and referrals.
  • Discounted Services: Enjoy discounted waxing and products as a valued team member.


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