Cloud Infrastructure Operations Director

2 days ago


Ridgefield Park New Jersey, United States Samsung SDS America Full time
Job Title: Cloud Infrastructure Operations Lead

Samsung SDS America is seeking a highly skilled Cloud Infrastructure Operations Lead to join our team. As a key member of our operations team, you will be responsible for leading the delivery of world-class operational excellence and exceptional service to our enterprise customers.

Key Responsibilities:
  • Serve as the primary liaison for enterprise clients, delivering exceptional service and cultivating robust, trust-based relationships
  • Lead and mentor a team of cloud operations professionals, fostering a culture of collaboration, innovation, and excellence
  • Evaluate the IT infrastructure and operations organization (people, process, and technology) to identify bottlenecks and implement solutions to ensure reliable operations
  • Ensure our cloud infrastructure complies with industry regulations and implement security measures to safeguard data
  • Lead the resolution of technical issues, managing escalations with a solutions-focused approach, and communicating updates clearly and effectively to clients
  • Strong monitoring, alerting, and incident management automation experience
  • Stay up-to-date with the latest cloud technologies and best practices
  • Automate routine tasks to improve efficiency and reduce human error
  • Document cloud infrastructure and processes for future reference
  • Oversee the recruitment, performance management, and training processes to build a cohesive and high-performing team
Requirements:
  • Bachelor's degree in Computer Science, Engineering, or a related technical field
  • 10+ years of overall IT experience with 5+ years' experience in Public and Private Cloud Infrastructure
  • Possess a broad range of skills and a hands-on approach to tackling technical challenges
  • Seasoned team leader with experience inspiring collaborative team environments, overseeing daily operations, and leading team through conflict resolution
  • Background in infrastructure architecture, systems administration, network administration, and storage administration
  • Excellent communication skills to interact with cross-functional teams, senior management, and external vendors
  • Strong analytical and problem-solving skills to address complex cloud-related issues efficiently
  • Experience working in a fast-paced, deadline-driven environment
  • Demonstrates the business and financial acumen necessary to develop and present data-based ideas and solutions in a clear, concise, organized manner
  • Business traveling up to ~20%
  • Work from the office on a hybrid schedule according to company policy
  • Must be authorized to work for any employer in the U.S.
Benefits:
  • Top-notch medical, dental, vision, and prescription coverage
  • Wellness program
  • Parental leave
  • 401K match and savings plan
  • Flexible spending accounts
  • Life insurance
  • Paid Holidays
  • Paid Time off
  • Additional benefits

Samsung SDS America, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.

We are committed to providing reasonable accommodations to participate in the job application or interview process for candidates with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.



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