Call Center Team Member

2 weeks ago


Buffalo, New York, United States CRST The Transportation Solution, Inc. Full time
Job Overview

This role is responsible for responding to and/or managing inquiries, complaints, and feedback from customer accounts. You will provide support through various channels, such as phone, email, or social media. Effective communication, understanding customer needs, and providing solutions promptly are essential skills required for this position.

You may also be responsible for collecting and recording customer data and maintaining accurate records of customer interactions. Problem-solving skills, patience, empathy, and the ability to work under pressure are necessary for success in this role.

The focus is on building and maintaining positive relationships with customers and providing quality service that meets or exceeds their expectations.


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