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Senior Operations Executive
2 months ago
Position Summary
Coterie, a distinguished luxury brand formed through a collaboration between Atria Senior Living and Related Companies, is redefining the concept of senior living. Our commitment to exceptional architecture, innovative design, advanced fitness amenities, and curated dining experiences ensures that every element of life at Coterie is designed to empower individuals and foster community connections.
As an equal opportunity employer, Coterie is dedicated to providing fair employment opportunities regardless of race, color, religion, gender (including pregnancy), sexual orientation, age, national origin, disability, genetic information, veteran status, or any other legally protected classification. We uphold a zero-tolerance policy for harassment or discrimination.
The compensation for this role ranges from $157,000 to $171,000 annually, contingent upon previous experience and qualifications.
Key Responsibilities
Leadership
- Recruit, onboard, train, supervise, and assess team members.
- Develop a unified leadership team and cultivate a positive workplace culture.
- Encourage employee engagement and a service-oriented atmosphere.
Sales Management
- Meet and exceed company sales objectives.
- Collaborate closely with Sales Directors to drive sales effectiveness.
- Engage actively in local community initiatives to build referral networks.
Operational Oversight
- Act as the principal strategic leader for the community, managing all operational facets including resident satisfaction, team dynamics, financial outcomes, facility maintenance, and revenue generation.
- Develop and execute plans for the successful launch of new community initiatives.
- Ensure consistently high service quality and implement necessary adjustments.
- Participate in daily operational activities.
- Comprehend community care regulations and support resident care programs in collaboration with care leaders, ensuring compliance with the Resident's Bill of Rights.
- Manage community operations in alignment with company policies and applicable regulations.
Financial Stewardship
- Formulate and execute effective strategies to control costs, including labor and operational expenses.
- Assist in crafting operational budgets and capital needs, including expense forecasting and approvals.
Collaborative Engagement
- Serve as a liaison between field operations and the Support Center, fostering strong relationships with support resources.
- Work closely with management to understand priorities and exceed expectations through proactive communication.
Additional duties may be assigned as necessary.
Qualifications
- Bachelor's degree in business, hospitality, healthcare administration, or a related field; relevant experience may be considered in lieu of a degree.
- A minimum of ten (10) years of management experience in luxury hospitality, retail, or a comparable industry.
- Proven track record of achieving financial and sales targets.
- Demonstrated ability to lead and motivate large teams to achieve outstanding results.
- Experience managing high-volume operations.
- Proficient in managing a P&L in a rapidly growing environment.
- Strong problem-solving capabilities in uncertain or ambiguous situations.
- Passionate about leading teams and delivering exceptional customer experiences.
- Ability to obtain licensure as an administrator for assisted living within the required timeframe in states that mandate such licensure.
- Valid driver's license is required.
