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Client Support Specialist
2 months ago
About the Role
The Customer Service Advisor (apprentice) position at Notgoingtouni is a critical role in our organization. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring our customer satisfaction levels are outstanding.
Key Responsibilities
- Manage the relationship between the customer and our workshop, setting customer expectations and keeping them updated throughout the service or repair of their vehicle.
- Sell additional products, take payments, and follow-up with customers to ensure they are happy with the work completed.
- Provide support with additional ad-hoc duties as required.
- Uphold the highest ethical standards in all interactions with customers.
Apprenticeship Program
As a Customer Service Advisor (Apprentice), you will undertake a 15-month apprenticeship program, which will be delivered by Lifetime Training and centrally managed by the Vertu Talent Team. This program has been built around a robust development pathway, creating a talent pipeline of colleagues who will support the business in Service Advisor roles.
Customer Satisfaction and Profit Maximization
- Take responsibility to achieve the highest possible customer satisfaction levels in excess of the manufacturer national average by building trust, communicating well, and exceeding customer expectations.
- Maximise profit per customer visit by actively promoting all ancillary products and fully explaining the value of additional work to customers.
Desired Personal Qualities
- Demonstrate a genuine interest in serving customers and delivering high standards of satisfaction.
- Maintain composure when challenged or put under significant or unexpected pressure.
- Consistently follow through on commitments to others and meet responsibilities head on without making excuses.
- Maintain a flexible style when interacting with others and be willing to adapt to changes easily.
Future Prospects
Ongoing training and development opportunities will be provided to support your growth and career advancement within the organization.
