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Hospitality Reception Associate
2 months ago
ARI Apartment Management is seeking a dedicated and detail-oriented Gallery Host / Receptionist to enhance the guest experience by delivering outstanding service while ensuring a clean, inviting, and comfortable atmosphere.
Key Responsibilities:- Facilitate guest check-in and check-out procedures, ensuring accurate verification of personal information and financial transactions.
- Provide comprehensive assistance to guests, including handling luggage, serving refreshments, offering directions, managing wake-up calls, and coordinating future bookings.
- Assist in food and beverage service as needed.
- Respond to guest inquiries and requests with professionalism, efficiently coordinating special service arrangements and informing guests about facility features and amenities.
- Manage incoming calls courteously and in accordance with established service standards.
- Demonstrate proficiency in operating the Point of Sale (POS) system.
- Adhere to operational policies and procedures, including safety and security protocols for cash and credit transactions, consistently aiming to exceed guest expectations.
- Perform additional duties as assigned by management.
- 1-2 years of relevant experience in the hospitality sector, with a solid understanding of service principles and practices; or an equivalent combination of education and experience.
- Proficient in MS Office and related software applications.
- Exhibit reliability, punctuality, a positive demeanor, and a commitment to exceptional customer service.
- Possess a self-motivated, solution-oriented mindset with a proactive approach, thriving in a fast-paced, results-driven environment.
- Demonstrate strong organizational skills, with the ability to manage multiple responsibilities and prioritize tasks effectively, both independently and as part of a team.
- Ability to professionally de-escalate and resolve conflicts with a customer-centric approach.
- Strong verbal and written communication skills in English, enabling effective negotiation, persuasion, and influence with guests and clients.
This position requires the ability to stand for extended periods and may involve lifting and carrying items weighing up to 40 pounds. Candidates may also be required to perform tasks that involve bending, kneeling, or crouching.
ARI Apartment Management is committed to creating a diverse and inclusive workplace where every individual is valued and respected. We believe that diversity fosters innovation and strength, and we are dedicated to providing equal employment opportunities to all qualified candidates, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We encourage applicants from all backgrounds to join us in our mission to cultivate a workplace that reflects the diversity of the communities we serve.
