Member Engagement Representative

3 weeks ago


Mukilteo, Washington, United States YMCA of Snohomish County Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Member Engagement Representative. In this role, you will be responsible for delivering exceptional service to our diverse members, guests, and program participants.

Key Responsibilities
  • Provide quality service to members, guests, and program participants in the branch and on the phone, contributing to member engagement and retention
  • Entry-level sales - follow sales cycle (introduction/probing/close)
  • Address and resolve membership concerns
  • Apply all YMCA policies, practices, and procedures ensuring a positive member experience
  • Respond to emergency situations
  • Hand out and launder towels, monitor the locker rooms, and adhere to other safety guidelines
  • Perform other duties as assigned
Requirements
  • Minimum age 18
  • Strong interpersonal and problem-solving skills
  • Basic computer skills/knowledge required
  • Fluency in second language desired
Y Culture
  • Build relationships with a diverse membership base in culturally responsive ways, connect members with one another, and to the YMCA
  • Exhibit Caring, Honesty, Respect, and Responsibility
  • Complete required training and certifications within established guidelines
  • Arrive on time ready for shift, clock in/out within timekeeping system
Embrace Leader Core Competencies
  • Accepts and demonstrates the Y's values
  • Demonstrates a desire to serve others and fulfill community needs
  • Recruits volunteers and builds effective, supportive working relationships with them
  • Supports fundraising


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