Customer Service Ambassador
3 weeks ago
Hilton Garden Inn Seattle North is seeking a skilled Guest Services Representative to provide exceptional customer service to our guests. As a key member of our front desk team, you will be responsible for handling guest inquiries, resolving issues, and ensuring a seamless stay experience.
Responsibilities:
- Deliver outstanding customer service to Hilton guests, focusing on service excellence with each interaction.
- Analyze and resolve unique problems using available resources, providing 100% satisfaction guaranteed resolutions.
- Utilize suggestive selling techniques to promote hotel services and upsell rooms according to hotel standard procedures.
- Follow guidelines for guest service, including check-in, reservations, check-out, special requests, and pre-registration.
- Document and communicate shift notes through proper channels.
- Respond promptly to guest inquiries and complaints, offering alternate solutions when necessary.
- Demonstrate commitment to servicing guests by being hospitable and accommodating.
- Document guest accidents by completing the accident report form.
Qualifications:
- High School diploma or GED preferred or 6 months of related experience/training.
- One year of hospitality experience preferred.
- Experience handling cash and credit card procedures.
- Basic math skills.
- Attention to detail.
- Ability and flexibility to work various shifts, including evenings, weekends, and holidays.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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